LPC (UK) Ltd is the largest independent tissue producer dedicated to customer brands in the UK, providing a full range of toilet tissue, kitchen towel and facial tissues to its retail partners. We pride ourselves on our impressive client base, supplying products and services that are driven by quality, efficiency and cost effectiveness. Our belief is that we offer products that are second to none, together with first class customer service, and the ability to meet any target large or small.

To aid making this belief a reality, LPC (UK) Ltd has developed an Integrated Quality Management System based on the requirements of BS EN ISO 9001, and fulfilling the needs of the BRC Consumer Products Standard and the FSC Chain of Custody.

The company places high emphasis on continually improving its processes and products to exceed customer, statutory and regulatory requirements. This is demonstrated by the adoption of ‘process management’ and striving to build a culture of continuous improvement within the organisation, with the aim of;

• Providing the highest quality of service and product to its customers which are safe, legal and of excellent quality, and fully satisfy customer requirements

LPC (UK) Ltd has set objectives for product quality that meet the aspirations of the company

• Reduction of rejected product
• Reduction in the number of customer complaints
• Increasing the level of customer satisfaction

These, and other, key objectives are established and reviewed at regular Managements review meetings. This quality policy is the root of the Integrated Quality Management system, from which all processes and aspirations are measured, and will be reviewed annually at the Management review meetings.

This policy will be communicated to all employees through training and normal communication routes, to ensure that all components of the policy are understood